This Refund Policy describes how we manage refunds.
We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.
If your Intelkard is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Intelkard with photo proof within 48 hours of delivery. I If you are having trouble activating your Intelkard or tapping it with compatible phones and you would like to request a refund or replacement, please contact our team at support@intelkard.com. Typically, all issues can be resolved with some helpful tips from the team!.
If you have successfully activated your Intelkard and are experiencing issues popping to a compatible device after you’ve contacted support@intelkard.com, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.
If your Intelkard loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.
Beyond 30 days after your Intelkard is marked as delivered, you are eligible for a free replacement of Intelkard, should your Intelkard become damaged or lost. Please contact support@intelkard.com for assistance with this.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@intelkard.com.
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
We do not accept exchanges.
We do not accept returns, so no shipping info is required.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@intelkard.com.